Britta Peterson

britta@britta.com
Cupertino, CA

Skills

• Eager and rapid learner for absorbing new information and skills
• Demonstrated resourcefulness in designing and creating many recognized movie promotions on severely restricted budgets
• Demonstrates tenacity and follow-through in all projects and duties
• Able to mulitask extensively in a high-stress environment
• Extensive customer service skills in personal as well as phone contact (received recognition from customers and fellow employees)
• Demonstrated critical thinking in troubleshooting access and networking issues concerning Internet Service Provider customers
• Demonstrated critical judgment in underwriting situations by extrapolating possible adverse consequences of insuring certain questionable risks
• Knowledge of Cisco IOS, Lucent ComOS, US Robotics' Total Control modem rack software
• Knowledge of vi, pine, pico, Photoshop, BBEdit, Pagemaker, Microsoft Word, Word Perfect
• Familiar with Cisco/Stratacom BPX/MGX ATM network backbone units
• Familiar with Ascend Cascadeview (ATM backbone maintenance software)
• Familiar with Excel, Pascal, Oracle, Clarify, Remedy
• Using the Internet through UNIX since January, 1992
• Active Netcom c-shell account from Summer, 1994, to March, 2000
• Writing own HTML code and maintaining own website since January, 1997

Experience

• January 2002 to present

  Product Implementation Manager (Marketing). Equinix, Inc., Foster City, CA.

  Responsible for new and existing product implementation, including process definition and systems development, taking into consideration the concerns of all cross-functional groups, including the 24x7 Response Center, Space Management, Finance, Billing, Implementation, Sales and Sales Engineering departments.

• June 2001 to January 2002

  Customer Service Representative for New Products. Equinix, Inc., Mountain View, CA.

  Represent all of Customer Service in all new product and systems development, including the concerns of the 24x7 Response Center, Space Management, Billing, and Implementation departments.

• June 2000 to June 2001

  Customer Fulfillment Manager. Equinix, Inc., Mountain View, CA.

  Complete the implementation of the customer once the sales order is complete, including coordinating of installation of equipment in Equinix sites. Support contract development activities and coordinate activities necessary to deliver initial service to customers. Manage customer orders from receipt through scheduling, execution, and billing. Serve as primary point of contact for all post-sale customer issues. Process and system improvement/development responsibilities.

• April 2000 to June 2000

  Senior Network Administrator/Engineer I. Network Operations Center, ICG Communications, San Jose, CA.

  Act as first point of escalation for technical problems unable to be solved by the junior administrators. Train new personnel and supervise staff when management is absent. Interface with end-user customers or their corporate representatives when necessary. Maintain all systems (modem and access layer, Internet traffic routing and network layer and basic computer systems for users) of ICG's nationwide data network.

• October 1999 to present

  Web Designer. www.rxdixie.com, Sacramento, CA

  Design, create and maintain all original graphics, layout, HTML coding and content for business website for free-lance client.

• January 1998 to April 2000

  Network Administrator. Network Operations Center, NETCOM On-Line Communications, now ICG Communications, San Jose, CA.

  Maintain all systems of ICG's nationwide data network. Train new personnel and supervise staff when management is absent. Interface with end-user customers or their corporate representatives when necessary.

• January 1997 to present

  Webmistress. www.britta.com, San Jose, CA

  Creation, design and maintainance of extensive personal website, including original image creation and manipulation, logo and layout design, HTML coding, and text-writing.

• December 1996 to June 1997

  Access Engineer Level One. NETCOM On-Line Communications, San Jose, CA.

  Maintain accessibility and connectivity of the modem banks for all users of NETCOM's Internet service Points of Presence nationwide.

• November 1993 to December 1998

  Promotions Consultant. Century Theatres, Sacramento and San Jose, CA.

  Organize, design and create decorations and contests to promote upcoming features (see projects list for descriptions of selected promotions).

• February 1994 to December 1996

  Insurance Specialist. USAA, Sacramento, CA.

Education

Bachelor of Arts in Economics, Minor in Music from the University of California at Davis.
Graduated Cum Laude, December 1993, GPA 3.55.

Honors

Sacramento Bee Design-An-Ad Contest 1988, 1st place, 10-12 division.

Projects

All of the following projects required

extensive organization and planning skills to research the availablity of supplies, coordination with outside vendors and the clients,
extreme time-management skills since they were outside projects to a current full-time position,
the necessary creativity and talent for the actual execution of the designs.

The Seven Last Words of Christ: A specially commissioned compact disc booklet and trayliner for the participating choirs. Designed with Pagemaker and Photoshop.

Halloween One and Two : Compact disc trayliners for Halloween party mixes. Designed with Pagemaker and Photoshop.

Merry Music and Madrigals : A specially commissioned compact disc booklet and trayliner for the participants and their families and friends. Designed with Pagemaker and Photoshop.

Star Trek Insurrection: A 5 foot papier-mache model of the Enterprise 1701-E hanging in front of a 10 by 12 foot black banner with silver stars and the title logo.

The X-Files: a 6 by 6 foot chalk mural of Mulder, Scully and the title logo arranged in a poster case with all the film posters.

Godzilla: a 6 foot tall Godzilla foot in front of a glowing skyline cardboard backdrop.

The Lost World: Jurassic Park: The Lost World stone logo carved out of Styrofoam set into the 12 foot tall cardboard monolith decorated with paper rocks and overgrown with paper leaves.

Star Trek First Contact: 6 foot cube Borg ship model, 6 by 12 foot advance notice banner, window display at entrance, and coordinated and judged the costume contest.

Hunchback of Notre Dame: Three 4 by 8 foot stained-glass windows of the main characters at the front of the lobby, with nine festival banners, including the 4 by 7 foot title banner.

Toy Story: Eight 9 by 15 foot "walls" of Andy's room, including oversized windows and pictures on Andy's bulletin board. Also designed and created the contest poster and arranged the poster case.

Free Willy 2: Decorated the poster case and designed and created the poster for the contest.

Batman Forever: Four 9 by 15 foot murals of the Gotham City skyline and Batman's face.

Pocahontas: 9 by 90 foot mural of the sunset, Pocahontas' face and leaves blowing in the wind.

Star Trek Generations: A 4 foot papier-mache model of the Enterprise 1701-D hanging in front of a 6 by 15 foot black banner with silver stars and the title logo.

The Lion King: 9 by 90 foot mural of characters silhouetted against the night sky with a mobile of the moon and the title logo.

Addams Family Values: Reproduced the Addams family crest & swag for lobby, constructed a baby buggy for the contest entry box, and designed the contest entry sign.

Theatre Arcade: Three banners for promoting the "High Score Challenge" arcade contest.

USAA: Designed the new cover for national USAA entry-level training classbooks; designed the goals display for unit team at USAA; designed the form for USAA district-wide employee recognition program; multiple sets of unit decorations for recognition days and holidays.

Miscellaneous: Designed residence hall t-shirts at UCDavis for 1990 and 1991 communities; designed cartoon character cakes, including Animaniacs and Marvin the Martian.

For images of some of the projects described above, please see

http://www.britta.com/portfolio.html

References

Available upon request.