Product Implementation Manager (Marketing). Equinix, Inc., Foster City, CA.
Responsible for new and existing product implementation, including process definition and systems development, taking into consideration the concerns of all cross-functional groups, including the 24x7 Response Center, Space Management, Finance, Billing, Implementation, Sales and Sales Engineering departments.
Customer Service Representative for New Products. Equinix, Inc., Mountain View, CA.
Represent all of Customer Service in all new product and systems development, including the concerns of the 24x7 Response Center, Space Management, Billing, and Implementation departments.
Customer Fulfillment Manager. Equinix, Inc., Mountain View, CA.
Complete the implementation of the customer once the sales order is complete, including coordinating of installation of equipment in Equinix sites. Support contract development activities and coordinate activities necessary to deliver initial service to customers. Manage customer orders from receipt through scheduling, execution, and billing. Serve as primary point of contact for all post-sale customer issues. Process and system improvement/development responsibilities.
Senior Network Administrator/Engineer I. Network Operations Center, ICG Communications, San Jose, CA.
Act as first point of escalation for technical problems unable to be solved by the junior administrators. Train new personnel and supervise staff when management is absent. Interface with end-user customers or their corporate representatives when necessary. Maintain all systems (modem and access layer, Internet traffic routing and network layer and basic computer systems for users) of ICG's nationwide data network.
Web Designer. www.rxdixie.com, Sacramento, CA
Design, create and maintain all original graphics, layout, HTML coding and content for business website for free-lance client.
Maintain all systems of ICG's nationwide data network. Train new personnel and supervise staff when management is absent. Interface with end-user customers or their corporate representatives when necessary.
Webmistress. www.britta.com, San Jose, CA
Creation, design and maintainance of extensive personal website, including original image creation and manipulation, logo and layout design, HTML coding, and text-writing.
Access Engineer Level One. NETCOM On-Line Communications, San Jose, CA.
Maintain accessibility and connectivity of the modem banks for all users of NETCOM's Internet service Points of Presence nationwide.
Promotions Consultant. Century Theatres, Sacramento and San Jose, CA.
Organize, design and create decorations and contests to promote upcoming features (see projects list for descriptions of selected promotions).
Insurance Specialist. USAA, Sacramento, CA.
Bachelor of Arts in Economics, Minor in Music from the University
of California at Davis.
Graduated Cum Laude, December 1993, GPA 3.55.
HonorsPhi Beta Kappa, national honor society, elected June, 1993.
Sacramento Bee Design-An-Ad Contest 1988, 1st place, 10-12
All of the following projects required
The Seven Last Words of Christ: A specially commissioned compact disc booklet and trayliner for the participating choirs. Designed with Pagemaker and Photoshop.
Halloween One and Two : Compact disc trayliners for Halloween party mixes. Designed with Pagemaker and Photoshop.
Merry Music and Madrigals : A specially commissioned compact disc booklet and trayliner for the participants and their families and friends. Designed with Pagemaker and Photoshop.
Star Trek Insurrection: A 5 foot papier-mache model of the Enterprise 1701-E hanging in front of a 10 by 12 foot black banner with silver stars and the title logo.
The X-Files: a 6 by 6 foot chalk mural of Mulder, Scully and the title logo arranged in a poster case with all the film posters.
Godzilla: a 6 foot tall Godzilla foot in front of a glowing skyline cardboard backdrop.
The Lost World: Jurassic Park: The Lost World stone logo carved out of Styrofoam set into the 12 foot tall cardboard monolith decorated with paper rocks and overgrown with paper leaves.
Star Trek First Contact: 6 foot cube Borg ship model, 6 by 12 foot advance notice banner, window display at entrance, and coordinated and judged the costume contest.
Hunchback of Notre Dame: Three 4 by 8 foot stained-glass windows of the main characters at the front of the lobby, with nine festival banners, including the 4 by 7 foot title banner.
Toy Story: Eight 9 by 15 foot "walls" of Andy's room, including oversized windows and pictures on Andy's bulletin board. Also designed and created the contest poster and arranged the poster case.
Free Willy 2: Decorated the poster case and designed and created the poster for the contest.
Batman Forever: Four 9 by 15 foot murals of the Gotham City skyline and Batman's face.
Pocahontas: 9 by 90 foot mural of the sunset, Pocahontas' face and leaves blowing in the wind.
Star Trek Generations: A 4 foot papier-mache model of the Enterprise 1701-D hanging in front of a 6 by 15 foot black banner with silver stars and the title logo.
The Lion King: 9 by 90 foot mural of characters silhouetted against the night sky with a mobile of the moon and the title logo.
Addams Family Values: Reproduced the Addams family crest & swag for lobby, constructed a baby buggy for the contest entry box, and designed the contest entry sign.
Theatre Arcade: Three banners for promoting the "High Score Challenge" arcade contest.
USAA: Designed the new cover for national USAA entry-level training classbooks; designed the goals display for unit team at USAA; designed the form for USAA district-wide employee recognition program; multiple sets of unit decorations for recognition days and holidays.
Miscellaneous: Designed residence hall t-shirts at UCDavis for 1990 and 1991 communities; designed cartoon character cakes, including Animaniacs and Marvin the Martian.
For images of some of the projects described above, please see
Available upon request.